tag:blogger.com,1999:blog-21054185.post115920486887029271..comments2023-08-03T07:18:04.680-04:00Comments on Geek Like Me, Too: A Good Kind of TiredPaul R. Pottshttp://www.blogger.com/profile/04401509483200614806noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-21054185.post-61773088765462306742007-01-03T11:54:00.000-05:002007-01-03T11:54:00.000-05:00Hi veritas,
Thank you for your comment. It is int...Hi veritas,<br /><br />Thank you for your comment. It is interesting to hear the perspective of someone who worked as a delivery driver.<br /><br />If, as you say, Cardinal's services are being mis-represented, the last thing I want to do is try to get the driver to do something he is not responsible for. I did not ask the driver to bring the matress into our kitchen as a _personal favor_. That was the service I thought I had _purchased_.<br /><br />If that isn't the service he can actually provide, there was been a serious breakdown of understanding somewhere. Had the driver told me about the issue with curbside delivery versus in-home delivery, something different would have happened. I would have called Ikea, and probably bounced the delivery back to them on the grounds that I was not getting the service I signed up for. <br /><br />You wrote:<br /><br />"IF I WERE YOUR DELIVERY DRIVER I WOULD HAVE TAKEN THE SHIPMENT BACK TO THE STORE IF YOU REFUSED TO SIGN THE WAIVER."<br /><br />That might have been a good thing to have happen, actually, so I could have gotten things clarified with the store and Cardinal. <br /><br />My undestanding was that Ikea was switching over from Cardinal to a different delivery service. The next time we buy something big from Ikea (which may be soon) I will make sure to try to get as clear an explanation as possible of exactly what service they can provide.<br /><br />If things go wrong with the new delivery company, I will refuse the delivery and get supervisors or other epresentatives on the phone to clear things up at the slightest sign of misunderstanding. I don't want to go through this again, and as I said I don't want to try to coerce anyone to do a job they are not prepared to do.<br /><br />One last comment. I should have filed a complaint of some kind against the driver. Because despite possible misrepresentation by Ikea, etc., I still maintain that there is ABSOLUTELY no excuse for the driver to stand in my doorway telling me a bald-faced lie, which he did. He _repeatedly_ insisted that the waiver did not actually mean what was written on it: that if I signed it, I was _not_ waiving my right to claim that the item was damaged in delivery. That is inexcusable, despite everything else that might have been going wrong that day. I probably should have bounced the delivery at that point just to try to get this cleared up.Paul R. Pottshttps://www.blogger.com/profile/04401509483200614806noreply@blogger.comtag:blogger.com,1999:blog-21054185.post-11098233069689626252007-01-03T10:04:00.000-05:002007-01-03T10:04:00.000-05:00I used to work THROUGH Cardinal Logistics as a del...I used to work THROUGH Cardinal Logistics as a delivery driver. what Ikea (Home Depot) does not tell customers is that the delivery driver doesn't work for Ikea or Cardinal. We were independent contractors. Small business men and women who pay for our trucks, gas, insurance, and helpers. What Ikea does not tell you is that the delivery you are receiving is CURBSIDE DELIVERY. So yes, DELIVERING YOUR MATTRESS INSIDE YOU HOUSE WAS AN UNUSUAL DELIVERY. (no matter how unobscured the path) I'm sure no one told you this at the store. So the person being protected by the waiver is the DRIVER, who is solely responsible for the damage. Has nothing to do with Cardinal. If something is damaged in your home, Cardinal doesn't pay for it, it comes out the delivery drivers pocket, because the driver is not an employee, he is a small business owner. Now, Ikea, and Cardinal use this business model to keep costs down. But the fact is your request was unreasonable because at the point of sale you were left with the wrong expectation of what would occur at the time of delivery. Which leads to your rant on your blog. The sad part is, the delivery guy is trying to make a living and claims and accidents erode is his very small margins. That's why he asked for a waiver, to make a delivery inside you house. It doesn't matter how simple YOU think the deliver was, the second they step through your door "Joe the Driver" is on the hook for any damage to you property. Your dog that runs out of the next room and has something dropped on his head. A rambunctious child that darts out of the bathroom. Its the little guy making the delivery who is responsible for anything that occurs. (by the way, stupid stuff occurs in customers homes everyday. it's not personal, but to trust no one is to trust everyone equally) <br /><br />It's your sales person you should be angry with, not Cardinal or the delivery driver. Because they let you walk out of the store with the wrong expectation of the delivery process. IF I WERE YOUR DELIVERY DRIVER I WOULD HAVE TAKEN THE SHIPMENT BACK TO THE STORE IF YOU REFUSED TO SIGN THE WAIVER. THE RISK OF DOING 300 DOLLARS WORTH OF DAMAGE TO YOUR DRYWALL (NOT SAYING IT WOULD HAPPEN) IS NOT WORTH THE 30 DOLLARS BEING PAID TO MAKE THE DELIVERY. THE DRIVER WAS STUPID FOR GIVING IN TO YOUR REQUEST. Day in and Day out consumers like you put the drivers in positions outside of the provisions of contract and the call up saying your lawn was damaged, or the tires on the truck left marks on your drivway, and THE DRIVER ends up paying for the claim. NOT CARDINAL, NOT IKEA.Veritashttps://www.blogger.com/profile/12041329009403456336noreply@blogger.com