Netflix Doesn't Hate Families After All?

I just got a note from Netflix saying that they are keeping the Profiles (multiple queues on one account) feature:

Dear Paul,

You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.

-Your friends at Netflix

I'm happy about this, but left with the sneaking suspicion that this was actually some kind of publicity stunt to promote the feature, like New Coke. Hmmm. Anyway, that reminds me, it is time to add some movies to our family queues!